Novicap is a Fintech focused on becoming the category leader in end-to-end working capital solutions for SMEs and public administrations. We have always been at the forefront of innovation in the financial sector, developing multiple technology-based solutions for Invoice Advances, Factoring, Confirming and Dynamic Discounting that allow companies to optimize and finance their working capital in a dynamic way.

With offices in Barcelona, Madrid, London and Amsterdam, we are one of the fastest growing fintech startups in Europe. Amazing, isn’t it?

We are currently looking for a Debt Collections Specialist who wants to join our team. You will help us in our efforts for loss-mitigation and recovery with regards to delinquent and defaulted Credit products that Novicap sold to its clients.

Sounds interesting? Keep reading! 🤓

What will you do?

As mentioned, you will be responsible for loss-mitigation and recovery efforts with regards to delinquent and defaulted Credit products that Novicap sold to its clients.

Based on a solid understanding of our goals, you will help design and implement collection strategies to meet objectives in an efficient manner, including the use of external debt collection service providers.

In order to achieve your mission, you will:

• Support on the implementation of a comprehensive and effective collection strategy adapted to our product offering

• Increase the recovery rate and decrease time of recovery for overdue invoices

• Reduce the ratio of invoices reaching overdue status by coordinating mitigation plans with other departments

• Improve coordination and escalation with the Operations department

• Effective communication with customers while keeping a commercial approach when possible

• Contribute and potential lead on other strategic opportunities related to the collection of overdue debts

In doing so, you will contribute to the achievement of Novicap’s long-term growth plans 🚀

How will you do it?

With integrity. Transparency and clarity are two of the cornerstones of our work. We honor our agreements and take 100% responsibility for our actions. Furthermore, we are aware that we can always improve and we welcome feedback, in order to continue to grow 🚀.

We always exceed expectations, ensuring the highest levels of professionalism, and we strive to outperform, taking a data-driven approach.

And finally, we are generous and give first. We support and contribute to our community, putting our interests first and seeking the common good above our own interests.

Who will you be working with?

You will report directly to the COO and work closely with the rest of the Collections team and colleagues across Madrid and Barcelona. A young and dynamic team that’s waiting for you with arms open!

You are the right fit if you:

• Have more than 2 years of experience and up to 6 in a similar role

• Have excellent verbal & written communication skills, as well as effective listening skills

• Have proven track record in the design, creation, implementation and enhancement of collections strategies across the lifecycle

• Are fluent in Spanish and have a high level of English. We have a multicultural team! Other languages such as Catalan would be a plus

• Are highly organized, with the ability to deliver to deadlines and manage conflicting priorities within a dynamic environment

• Have excellent interpersonal, communication and negotiation skills

• Are Transparent/Honest

• Have self-motivation and attention to details

• Are reliable, with a proactive approach to entrusted tasks

Bonus point if you:

• Have graduated in law from a Spanish university

What can we offer you?

• Full time job with permanent contract and competitive variable compensation directly linked to performance

• Amazing highly motivated colleagues and team members to work with

• You’ll join us for our annual company-wide events and be able to meet the rest of the team that’s distributed in Spain, when COVID allows it (health first!)

• Be part of our dynamic, international working environment, with a flat hierarchy and open communication between teams

• Communicate better with colleagues by joining free English or Spanish classes if you need them

• Flexible benefits with Cobee and preferential rate on health insurance

• Gym subscription if you like sports. And we also have a running club!

• Library with plenty of books to choose from. If you can't find anything, let us know what you want and we will add it to the library!

• Free fruit, coffee and tea at the office. Yeah, we know it’s common, but we like to take care of you anyway